Refund policy

We want you to love your purchase from nomiq. If you’re not completely satisfied, we’re here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible, items must be:

  • In their original condition (unused and unopened)

  • With tags attached and in the original packaging

  • Accompanied by a receipt or proof of purchase or call 1(855) 886-6647

To start a return, contact us at info@nomiq.ca or call 1(855) 886-6647

Once your request is approved, you’ll receive a pre-paid return shipping label free of charge and detailed instructions on how to send your package.

Note: Items sent back without prior authorization will not be accepted.

For any questions about returns, reach out anytime at info@nomiq.ca or call 1(855) 886-6647

Damages & Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect.
We’ll review the issue quickly and make it right.

Final Sale Items

For hygiene and safety reasons, the following products are final sale and cannot be returned or exchanged:

  • Unsealed liquids, gels, creams, or aerosol products

  • Hair extensions

  • Mannequin heads

  • Used tools

Electrical Tools Warranty

If your electrical tool is defective and still under the manufacturer’s warranty, we’ll honor it and provide a replacement of the same model (pending availability).

To request a warranty replacement:

  1. Contact us with your order details, a description of the defect, and a photo of the item with its original packaging.

  2. If approved, you’ll be asked to ship the tool to us. Shipping to our location is your responsibility. This cost responsibility applies to warranty replacements only, as standard returns receive a pre-paid label.

Exchanges

Eligible items can be exchanged within the 30-day return window.
To start an exchange, please email info@nomiq.ca or call 1(855) 886-6647

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved.
Approved refunds will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to post the refund.

If it’s been more than 15 business days since your return was approved, email us at info@nomiq.ca or call 1(855) 886-6647 for assistance.